Comparison of Hospital Online Price and Telephone Price for Shoppable Services
09/18/2023
How well do US hospitals’ online prices posted for shoppable services correlate with their prices for the same service obtained via the telephone? In this cross-sectional study of 60 US hospitals, online and phone cash prices were poorly correlated within a given hospital for vaginal childbirth. These findings suggest that at US hospitals, price estimates for shoppable services posted online correlate poorly with prices obtained via phone; these findings suggest that patients will continue to face barriers to comparison shopping.